Refunds and Exchanges Policies

Refunds and Exchanges Policy

At Fab + Flow, we want you to be completely satisfied with your purchase. If you have any issues with your order, please review our refunds and exchanges policy outlined below.

1. Eligibility for Refunds and Exchanges:

1.1 We accept refunds and exchanges for non-customized or non-personalized items within 5 days of the purchase date. Customized or personalized items are generally not eligible for return or exchange unless they are defective or damaged.

1.2 To be eligible for a refund or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Any signs of use, wear, or damage may result in the denial of your refund or exchange request.

2. Defective or Damaged Items:

2.1 If you receive a defective or damaged item, please contact us within [5] days of receipt. We may request photographic evidence or a detailed description of the defect or damage to assess the situation.

2.2 If your claim is approved, we will provide you with instructions on returning the item. Once we receive and inspect the returned item, we will issue a refund, exchange the item, or provide store credit, depending on your preference and the availability of the product.

2.3 If the defect or damage occurred during shipping, please retain the original packaging and provide us with any relevant documentation or evidence to assist with our shipping carrier claim process.

3. Non-Defective Returns:

3.1 Returns on other non-defective, non personalized items are not returnable or refundable

4. Shipping Costs:

4.1 Shipping costs are non-refundable, except in cases where we made an error or the item is defective or damaged.