Privacy Policies

At Fab + Flow, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data when you interact with our website and purchase our products. By using our website and providing your information, you consent to the practices described in this policy.

Information We Collect:

  1. Personal Information: When you place an order or create an account with us, we collect certain personal information, including your name, email address, shipping address, and phone number. This information is necessary to process your orders, provide customer support, and deliver your products to you.

  2. Payment Information: We do not store any payment information ourselves. All payments are processed securely through third-party payment processors, such as Shopify Payments or PayPal. These processors handle your payment details, including credit card numbers and billing addresses, according to their own privacy policies and security measures.

  3. Communications: If you contact us via email or other means of communication, we may keep a record of that correspondence to provide you with better customer service and support.

  4. Website Usage Data: We may collect information about how you navigate and interact with our website, including your IP address, browser type, pages visited, and other statistical data. This data is used to improve our website's functionality, analyze trends, and enhance the user experience.

How We Use Your Information:

  1. Order Processing: We use your personal information to process and fulfill your orders, including arranging shipping, providing order confirmations, and sending tracking information.

  2. Customer Support: We may use your information to respond to your inquiries, provide assistance, and address any concerns you may have regarding your order or our products.

  3. Marketing and Promotions: With your consent, we may send you promotional emails about our latest products, special offers, or upcoming events. You can opt-out of these communications at any time by following the unsubscribe link provided in the emails or by contacting us directly.

  4. Website Improvement: We analyze website usage data to understand how our customers interact with our website and make improvements to enhance your browsing experience.

Sharing of Your Information:

We understand the importance of keeping your personal information confidential. We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

  1. Service Providers: We may disclose your personal information to trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products. These service providers have access to your information only to perform specific tasks on our behalf and are obligated to keep your information confidential.

  2. Legal Obligations: We may disclose your personal information if required by law or in response to valid legal requests, such as subpoenas or court orders.

Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee its absolute security.

Your Choices:

You have the right to access, update, or delete your personal information held by us. If you would like to exercise any of these rights or have any questions about our privacy practices, please contact us using the information provided below.

Changes to This Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. Any changes we make will be posted on this page, and the "Last Updated" date at the top will reflect the effective date of the revisions.